Returns & Exchanges

At TileTools, we want to ensure your home improvement projects are successful by offering a hassle-free 30-day return policy on all unused tools and equipment. If you are not completely satisfied with your purchase, we are here to help you find the right tool for the job.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the unused tools in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse team inspects the returned equipment, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing